Frequently asked questions
General
What is pryma?
pryma is an online platform that connects you with independent licensed providers who can prescribe treatment, if appropriate, shipped from licensed U.S. pharmacies.
Do I need insurance?
No. pryma is self-pay with transparent pricing.
Will I definitely get a prescription?
No. A licensed provider reviews your information and prescribes treatment only if it is medically appropriate for you.
How fast will my medication arrive?
[PLACEHOLDER]
Which states do you serve?
[PLACEHOLDER]
Are compounded medications FDA-approved?
No. Compounded medications are prepared by licensed pharmacies for individual patients. The FDA does not review them for safety, effectiveness or quality.
Can I cancel?
[PLACEHOLDER: cancellation and refund policy.]
How do I contact support?
Email [PLACEHOLDER]. Our team is available [PLACEHOLDER].
Weight loss
What are GLP-1 medications?
GLP-1 medications mimic a hormone that helps regulate appetite and blood sugar. Semaglutide acts on the GLP-1 receptor; tirzepatide acts on both GLP-1 and GIP receptors. Both are taken as a weekly injection.
Am I eligible?
A licensed provider decides based on your health history. Eligibility often considers your BMI and weight-related health conditions. Some conditions, like a personal or family history of medullary thyroid cancer, mean GLP-1s are not right for you.
Are compounded medications the same as brand-name drugs?
No. Compounded medications are prepared by a licensed pharmacy for an individual patient. They are not FDA-approved, and the FDA does not verify their safety, effectiveness or quality.
What side effects should I expect?
The most common side effects are nausea, diarrhea, vomiting, constipation and stomach pain, especially when starting or increasing a dose. Your provider starts low and adjusts gradually. See the safety information below for serious risks.
What is an extended-supply plan?
Eligible patients can receive up to [PLACEHOLDER] months of medication in one shipment at a lower per-month price, with provider check-ins along the way.
Do I need insurance?
No. pryma is self-pay with transparent pricing.
Testosterone
What are signs of low testosterone?
Common signs include low energy, low sex drive, reduced muscle mass, mood changes and trouble concentrating. These can have other causes too, which is why we start with labs.
How are my levels tested?
[PLACEHOLDER: describe the at-home kit or lab partner, and what the panel includes.]
What forms of testosterone are available?
[PLACEHOLDER: list the forms your providers prescribe, e.g. injections or creams.] Your provider recommends the right option for you.
Does testosterone therapy affect fertility?
It can. Testosterone therapy can lower sperm production. If you are planning to have children, tell your provider so they can discuss options with you.
How often will I need labs?
[PLACEHOLDER: follow-up lab schedule.] Regular monitoring helps your provider adjust your dose safely.
Longevity & peptides
What is NAD+?
NAD+ (nicotinamide adenine dinucleotide) is a coenzyme found in every cell that is involved in energy metabolism. Levels naturally decline with age. Research on NAD+ supplementation in people is still limited.
What is sermorelin?
Sermorelin is a peptide that signals the pituitary gland to release your body’s own growth hormone.
Are these treatments FDA-approved?
No. The NAD+ and sermorelin we offer are compounded medications, which are not FDA-approved. The FDA has not evaluated them for safety, effectiveness or quality.
How are they taken?
[PLACEHOLDER: injection, nasal spray, etc. Confirm the forms your pharmacy partner provides.]
When might I notice a difference?
Everyone responds differently, and some people may not notice changes. Your provider will help set realistic expectations.
Hair
What treatments do you offer?
[PLACEHOLDER: list your formulary, e.g. oral or topical finasteride and minoxidil.] A provider decides what is appropriate for you.
How long until I see results?
Hair grows slowly, so it often takes several months of consistent use to see a change. Results vary, and some people do not respond.
What happens if I stop?
Hair loss treatments generally work only while you use them. If you stop, hair loss can resume.
Is this for women too?
[PLACEHOLDER: confirm whether your providers treat women for hair loss and with which medications.] Finasteride is not for women who are or may become pregnant.
Hormone optimization
Who is hormone optimization for?
Adults who have symptoms that may be related to hormone changes, such as perimenopause, menopause or low testosterone. A provider decides whether treatment is appropriate.
What hormones do you treat?
[PLACEHOLDER: list the therapies your providers prescribe, e.g. estradiol, progesterone, testosterone.]
Are bioidentical or compounded hormones safer?
Not necessarily. Compounded hormones are not FDA-approved, and the FDA has not evaluated them for safety, effectiveness or quality. Your provider can explain the options.
Do I need labs?
Yes. Labs help your provider understand your starting point and monitor your treatment safely.
Compounded drugs are not approved or evaluated by the FDA for safety, effectiveness or quality. Prescription required; eligibility determined by a licensed provider. Prices shown are for medication only, if prescribed. Not available in all states. Important safety information.